Please place orders for Father's Day delivery by 15th June!

Terms and conditions

Overview 

This website is operated by Cocoa & Jo. Throughout the site, the terms “we”, “us” and “our” refer to Cocoa & Jo. Cocoa & Jo offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you agree to be bound by the following Terms & Conditions. Any new features or tools which are added to the current store shall also be subject to the Terms & Conditions. We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates and/or changes to our website. 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 

SECTION 1 - GENERAL CONDITIONS 

We reserve the right to refuse service to anyone for any reason at any time. 

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 

You agree not to reproduce, duplicate, copy, sell, resell or exploit any content of this website (including images, text and data) without express written permission by us. 

We are not responsible if information made available on this site is not accurate, complete or current. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. 

SECTION 2 - PRODUCTS & SERVICES 

Prices for our products are subject to change without notice. 

Products and packaging are subject to change without prior notice. Our products are handmade and contain natural ingredients and so they may vary from the product images on the website. Weight and sizes may also vary slightly.

Each item on the online shop has it’s ingredients and allergens listed. Each product is also labelled on the packaging with ingredients and allergens. The products are made in a kitchen which handles celery, gluten, eggs, fish, crustaceans, milk, mustard, tree nuts, peanuts, sesame seeds and soybeans so traces may be present in the products.

We offer a free, handwritten gift message service. You agree not to include any defamatory, obscene, untruthful, infringing, illegal or offensive content in your gift messages or content that would violate the privacy or intellectual property rights of others when distributed by Cocoa&Jo on your behalf. We reserve the right to decline to distribute any message for any reason.

SECTION 3 - PAYMENT & DELIVERY

Payment is taken at time of order.

Due to the short shelf life and perishable nature of our products we currently only deliver within the UK. See ‘Delivery information’ for more details.

Please check all information is correct during checkout, we do not verify addresses. Once we have dispatched your order via Royal Mail we cannot be responsible for any delay in delivery due to busy periods (including Christmas) or adverse weather conditions.

Due to the natural properties of the product we do not take responsibility for chocolate which has melted in hot weather conditions during delivery. We will ensure the chocolates are cool before dispatch. If the heat is extreme we will contact the customer to discuss options before dispatching.

You can cancel your order via email up to 48 hours before dispatch.

Orders are subject to our Returns & Refunds policy.

SECTION 4 - THIRD-PARTY LINKS 

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. 

SECTION 5 - PERSONAL INFORMATION 

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 6 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY 

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. 

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Cocoa & Jo, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 

SECTION 7 - CONTACT INFORMATION 

Questions about the Terms of Service should be sent to us hello@cocoaandjo.co.uk.